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  • 5 Berkeley Bob's

    Last summer, I had to come out to the Bay Area to visit my Dad. Fortunately, I was able to borrow a car (2004 Volvo) to use during the visit from some friends who were away. Question: What's worse than having your car break down when you're away from home? Answer: Having the car you've borrowed from friends start to emit billowing clouds of smoke, and make chitty-chitty bang-bang noises when you're trying to cross the Bay Bridge two days before they're supposed to come back... eek.After being put on perma-hold at a few shops, I was lucky enough to find Bob's. Chris (the counter guy) was courteous and calm in the face of the time pressure and managed to get my car into queue for service the next day. They even gave me a ride to the place I was staying (fortunately just up the hill in Berkeley), and offered to come get me when the service was complete. Later that day, they called and told me that the repairs could be done the next day, and would be around $350. I authorized the repair over the phone after calling my local (in CT) mechanic, who told me, he'd charge me around $500 for the same repair. Next day, I picked up the car, which drove like a dream, they actually charged me slightly less than they quoted ($320) and I was able to breath a sigh of relief. I can't recommend these guys enough.Moral of the story: don't borrow your friends cars when on vacation, but if you do, and bad things happen, Bob's can help you out. My biggest regret is that they aren't here in CT.

  • 4.0 Berkeley Bob's

    my husband's 2005 toyota was making some screaching sounds when he would turn to the far left -- he had figured it was some belt making the sound and that it was loose and needed replacement. I made the appointment and brought it in based on reviews that I found on the Car Talk show on NPR. Most people seemed to have a positive experience. I bring the car in, they tell me about 2 hours, I walk to Berkeley Bowl for some reading and lunch, came back and they said, there's no noise... we looked and drove it around but couldn't hear anything...me: hmmm, okay... weird... so they offer to take me on a ride to listen for this sound.. the guy drives, I have the window and am trying to hear for it but it's just not there! anyway, so he says, I can replace it if you want me to but if it were my car, I wouldn't and plus, it's like $80. so I opt to not replace it and they were kind enough to put back in a part of the inner bummer that was coming off. no charge, no hassle, honest dealings. I would use them again if I had car problems.

  • 5.0 Berkeley Bob's

    Last month I had to come out to the Bay Area to visit my Dad. Fortunately, I was able to borrow a car 2004 Volvo to use during the visit from some friends who were away. Question: What's worse than having your car break down when you're away from home? Answer: Having the car you've borrowed from friends start to emit billowing clouds of smoke, and make chitty-chitty bang-bang noises when you're trying to cross the Bay Bridge two days before they're supposed to come back... eek.After being put on perma-hold at a few shops, I was lucky enough to find Bob's. Chris the counter guy was courteous and calm in the face of the time pressure and managed to get my car into queue for service the next day. They even gave me a ride to the place I was staying fortunately just up the hill in Berkeley, and offered to come get me when the service was complete. Later that day, they called and told me that the repairs could be done the next day, and would be around $350. I authorized the repair over the phone after calling my local in CT mechanic, who told me, he'd charge me around $500 for the same repair. Next day, I picked up the car, which drove like a dream, they actually charged me slightly less than they quoted $320 and I was able to breath a sigh of relief. I can't recommend these guys enough.Moral of the story: don't borrow your friends cars when on vacation, but if you do, and bad things happen, Bob's can help you out. My biggest regret is that they aren't here in CT.

  • 5.0 Berkeley Bob's

    I found Berkeley Bob's through NPR's Car Talk forum, and have been using them for the past 4 years. My service has consistently been thorough and professional, and I really appreciate the post-service updates on my tires, brakes, etc.. While service costs are slightly higher than other Toyota places, I always feel like I get what I pay for. They pay great attention to details like greasing my door hinges and topping off my fluids, are always honest they don't tell me I need frivolous services and never make me uncomfortable by trying to sell me things I don't need.

  • 5.0 Berkeley Bob's

    Okay yelpers... here's the deal, If you have a Volvo you have to have to have a Volvo mechanic. Not a guy that does it all, not a guy that specializes in euro cars, not a guy that worked on one one time in the 90's whilst on a synthetic drug wearing glitter.... A Volvo mechanic. These cars a just too quirky and have volvo specific problems. Believe me, good Volvo mechanic will be able to diagnose your problems faster than your therapist can say childhood issues. That being said Bobs is good. Chris the main man at the front desk is an enthusiast and active in the local bay-area volvo club check out his super modified wagon... It'll beat your cheesy boxster and knows and loves volvos. These guys will take in your car, give it the love it deserves and send you on your way. check 'em out.

  • 4.0 Berkeley Bob's

    I just took my Volvo in to Bob's for a batch of little repairs. Their price was waaay lower than McKevitt's why are dealers always so expensive? and the service was friendly and fast. They called me about two hours after I had dropped it off to give me an update; McKevitt always takes about a day to get back to you. I've brought my car to Bob's a few times over the years, and I've never really had a problem. The only reason I haven't gone exclusively to them is that one time their computers indicated that some software hadn't been installed in my car, and the dealer said it had. I never found out who was right, but I have read that dealerships have the most up-to-date machinery for checking these things, so I was inclined to think Bob's was wrong. However, they did a great job today, and I'll definitely be going back.

  • 4.0 Berkeley Bob's

    I've always had great, efficient and affordable service at Bob's. They are great at communicating with you before doing any costly work a bonus in my book and do not snicker if you're not the most mechanically-minded driver out there another plus.Last time I went there with a worry about a tire issue, they checked it out, did a quick fix and charged me NOTHING for their time. They have a loyal customer in me.

  • 4.0 Berkeley Bob's

    I used to go to the dealer to repair my Volvo, which of course was a bad idea, and repeatedly they charged me lots of money, and a couple times they really screwed up, leading to my having the car towed twice in a week. Also, they forgot to do a bunch of things during their servicing, which I only found out like a year later.Bob's has stayed late, waiting for me when my car broke down on the Bay Bridge no less, they've picked me up and dropped me off for no charge of course, and they've repaired stuff for less than they estimated, which they didn't need to do. Plus, when I ask them to explain exactly what everything does I'm not a car person, but I do have an engineering degree, they explain, not treating me like some dumb woman like the dealer does. So, maybe I am a dupe, since I don't know much about cars, but so far I've had nothing but pleasant experiences there. WAY better than the dealership, anyway.

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