Last summer, I had to come out to the Bay Area to visit my Dad. Fortunately, I was able to borrow a car (2004 Volvo) to use during the visit from some friends who were away. Question: What's worse than having your car break down when you're away from home? Answer: Having the car you've borrowed from friends start to emit billowing clouds of smoke, and make chitty-chitty bang-bang noises when you're trying to cross the Bay Bridge two days before they're supposed to come back... eek.After being put on perma-hold at a few shops, I was lucky enough to find Bob's. Chris (the counter guy) was courteous and calm in the face of the time pressure and managed to get my car into queue for service the next day. They even gave me a ride to the place I was staying (fortunately just up the hill in Berkeley), and offered to come get me when the service was complete. Later that day, they called and told me that the repairs could be done the next day, and would be around $350. I authorized the repair over the phone after calling my local (in CT) mechanic, who told me, he'd charge me around $500 for the same repair. Next day, I picked up the car, which drove like a dream, they actually charged me slightly less than they quoted ($320) and I was able to breath a sigh of relief. I can't recommend these guys enough.Moral of the story: don't borrow your friends cars when on vacation, but if you do, and bad things happen, Bob's can help you out. My biggest regret is that they aren't here in CT.