I used to go to the dealer to repair my Volvo, which of course was a bad idea, and repeatedly they charged me lots of money, and a couple times they really screwed up, leading to my having the car towed twice in a week. Also, they forgot to do a bunch of things during their servicing, which I only found out like a year later.Bob's has stayed late, waiting for me when my car broke down on the Bay Bridge no less, they've picked me up and dropped me off for no charge of course, and they've repaired stuff for less than they estimated, which they didn't need to do. Plus, when I ask them to explain exactly what everything does I'm not a car person, but I do have an engineering degree, they explain, not treating me like some dumb woman like the dealer does. So, maybe I am a dupe, since I don't know much about cars, but so far I've had nothing but pleasant experiences there. WAY better than the dealership, anyway.